Our Services

🖥️ Desktop Support

Our comprehensive desktop support services keep your team's computers running smoothly and efficiently. We support both Windows and Mac environments, providing expert assistance for all your desktop computing needs.

What We Cover:

• Operating system installation, configuration, and optimization
• Software installation and troubleshooting
• Hardware diagnostics and repair coordination
• Printer and peripheral setup
• User account management and permissions
• Performance optimization and cleanup
• Data backup and recovery assistance
• Remote and on-site support options

Whether your team is working in the office or remotely, we provide the support needed to keep everyone productive.

🔧 Break/Fix Support

When technology problems arise, time is money. Our break/fix support service provides rapid response to resolve issues quickly and minimize downtime for your business.

How It Works:

• Fast response times when you need help
• Expert diagnosis of hardware and software issues
• Clear communication throughout the resolution process
• Documentation of all work performed
• Follow-up to ensure issues are fully resolved

Common Issues We Resolve:

• Computer won't start or boots slowly
• Application crashes and errors
• Network connectivity problems
• Email configuration issues
• Virus and malware removal
• File access and permission problems
• Printing and scanning issues

🛡️ Proactive Maintenance

The best IT problems are the ones that never happen. Our proactive maintenance service helps prevent issues before they impact your business, keeping your systems secure, updated, and running efficiently.

Proactive Services Include:

• Regular security patches and operating system updates
• Antivirus and anti-malware management
• System health monitoring and reporting
• Disk cleanup and optimization
• Software update management
• Backup verification and testing
• Performance monitoring and tuning
• Security assessments and recommendations

Regular maintenance reduces unexpected downtime, extends the life of your hardware, and keeps your data secure.

📋 Monthly Contract Support

Our monthly contract model provides you with predictable IT support costs and priority service. Choose the plan that fits your needs and scale up or down as your business grows.

Contract Benefits:

• Fixed monthly pricing - no surprise bills
• Priority response for support requests
• Dedicated technician familiar with your environment
• Regular check-ins and system reviews
• Proactive maintenance included
• Discounted rates on additional services
• Flexible contract terms

Perfect for businesses with 5-50 desktops that need reliable, ongoing IT support without hiring full-time staff.

🔒 Security & Compliance

Protect your business from cyber threats and ensure your systems meet industry compliance requirements.

Security Services:

• Security assessments and audits
• Antivirus and endpoint protection
• Security patch management
• User security training and awareness
• Password policy implementation
• Data backup and disaster recovery planning
• Compliance support (HIPAA, PCI, etc.)

☁️ Cloud & Remote Work Support

Enable your team to work from anywhere with reliable cloud services and remote access solutions.

Cloud Services:

• Microsoft 365 and Google Workspace setup and support
• Cloud storage configuration and management
• Remote desktop setup and troubleshooting
• VPN configuration and support
• Collaboration tools implementation
• Cloud backup solutions